Frequently Asked Questions

You must be at least 21 years old to register and play on mxbet. This is a strict requirement under Philippine gaming regulations. mxbet verifies the age of all players during the KYC (Know Your Customer) process. If we discover that a player is under 21, the account will be immediately suspended and any funds frozen pending review. Please do not attempt to register if you are underage — it is illegal and we take this very seriously.

No. Each player is permitted only one mxbet account. Creating duplicate accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the password reset option on the login page rather than creating a new account.

mxbet may request identity verification documents at any time, particularly before processing your first withdrawal. Accepted documents include:

• Philippine passport
• SSS, GSIS, or PhilHealth ID
• Driver's license issued by LTO
• UMID card
• Voter's ID

Documents must be valid, clearly legible, and show your full name and date of birth. Verification is typically completed within 24–48 hours.

Go to the mxbet Login page and click "Forgot Password." Enter the email address linked to your account and we will send you a password reset link. The link expires after 30 minutes for security reasons. If you do not receive the email, check your spam folder or contact our support team via live chat.

mxbet supports the most popular payment methods used by Filipino players:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank
• Cards: Visa, Mastercard

All transactions are processed in Philippine Peso (₱). We are continuously working to add more local payment options for the convenience of our players across Luzon, Visayas, and Mindanao.

GCash and PayMaya deposits are instant — your mxbet balance updates in real time. Bank transfers via BPI, BDO, or Metrobank may take up to 30 minutes during business hours, and slightly longer on weekends or Philippine public holidays. If your deposit has not reflected after one hour, contact our support team with your transaction reference number.

The minimum deposit on mxbet is ₱100 for most payment methods. This low entry point makes mxbet accessible to casual players who want to enjoy the games without committing a large amount upfront. Maximum deposit limits vary by payment method and account verification status.

Log in to your mxbet account, go to the Cashier section, and select Withdraw. Choose your preferred withdrawal method, enter the amount, and confirm. Important: your account must be fully KYC-verified before your first withdrawal can be processed. Withdrawals to GCash and PayMaya are typically processed within 1–3 hours. Bank transfers may take 1–2 business days.

mxbet does not charge fees on deposits. For withdrawals, mxbet does not impose platform fees, but your bank or e-wallet provider may apply their own transaction charges. We recommend checking with GCash, PayMaya, or your bank for their current fee schedules.

mxbet offers a wide variety of games to suit every type of player:

• Aviator — the popular crash-style game with real-time multipliers
• WM Live — premium live dealer casino games
• Bingo — classic and modern bingo variants
• Slots — hundreds of slot titles from top providers
• mxbet Casino — full live casino with baccarat, roulette, blackjack, and more

New games are added regularly, so there is always something fresh to try.

Yes. mxbet is fully optimized for mobile browsers on both Android and iOS devices. You can access the full mxbet experience — including all games, deposits, withdrawals, and account management — directly from your mobile browser without needing to download a separate app. The site is responsive and works smoothly on most smartphones and tablets used by Filipino players.

Yes. mxbet uses certified Random Number Generator (RNG) technology for all applicable games, ensuring that outcomes are genuinely random and cannot be manipulated. Live dealer games are streamed in real time from professional studios with trained dealers. mxbet is committed to fair play and transparency for all Filipino players.

mxbet regularly offers promotions for both new and existing players, including welcome bonuses, reload bonuses, free spins on selected slots, and special event promotions tied to Philippine holidays and major sporting events like PBA, NBA, and UFC. Check the promotions section of your account dashboard for the latest offers available to you.

Wagering requirements (also called rollover requirements) specify how many times you must bet a bonus amount before you can withdraw the associated winnings. For example, a ₱500 bonus with a 10x wagering requirement means you must place ₱5,000 in total bets before the bonus converts to withdrawable cash. Always read the specific terms attached to each mxbet promotion before claiming it.

No. Bonuses must meet their wagering requirements before they can be withdrawn. However, any winnings generated from your real-money balance (not bonus funds) can be withdrawn at any time, subject to standard withdrawal processing times and KYC verification requirements.

mxbet uses SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. For full details on how we collect, use, and protect your data, please read our Privacy Policy.

If you suspect that someone has accessed your mxbet account without your permission, contact our support team immediately via live chat or email at [email protected]. We will temporarily lock your account while we investigate. In the meantime, change your password and ensure your email account is also secure. Never share your mxbet login credentials with anyone.

Log in to your mxbet account and navigate to Account Settings → Responsible Gaming. From there, you can set daily, weekly, or monthly deposit limits. Limit reductions take effect immediately. Increases require a cooling-off period to ensure the change is a considered decision, not an impulsive one.

Self-exclusion is a tool that allows you to voluntarily block yourself from accessing your mxbet account for a set period — or permanently. Once activated, you will not be able to log in, deposit, or place bets. To request self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact our support team directly. We will process your request immediately. Self-exclusion is a serious commitment and cannot be reversed before the exclusion period ends.

If you or someone you know is struggling with problem gambling, help is available. mxbet's support team can refer you to professional counseling resources in the Philippines. PAGCOR also maintains responsible gaming guidelines and support information for Filipino players. You can also reach out to mental health professionals and counseling centers available in major cities including Manila, Cebu, Davao, and Quezon City. Remember: asking for help is a sign of strength, not weakness.

mxbet offers 24/7 customer support through two channels:

• Live Chat — available directly on the mxbet website, typically with response times under two minutes
• Email — [email protected], with responses within 24 hours for non-urgent matters

Our support team is familiar with the needs of Filipino players and can assist in English. We are based on Philippine time (PHT, UTC+8).

To help us resolve your issue as quickly as possible, please include: your registered email address or username, a clear description of the issue, any relevant transaction reference numbers, and screenshots if applicable. The more detail you provide upfront, the faster our team can assist you.