mxbet Privacy Policy

mxbet ("mxbet," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the mxbet online casino and sports betting platform ("Platform"). This Privacy Policy describes how mxbet collects, uses, stores, shares, and protects personal information provided by or collected from users ("you," "Player," or "Data Subject") in connection with your use of the mxbet Platform.

This Privacy Policy is issued in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations, as well as the issuances of the National Privacy Commission ("NPC"). By accessing or using the mxbet Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Privacy Policy should be read together with the mxbet Terms & Conditions, which govern your use of the Platform.

For the purposes of the Philippine Data Privacy Act of 2012, the data controller responsible for your personal information is mxbet, operating the Platform at mxbet.club. mxbet has designated a Data Protection Officer ("DPO") who is responsible for overseeing compliance with this Privacy Policy and applicable data protection laws.

If you have any questions about how mxbet handles your personal data, or wish to exercise any of your rights as a data subject, you may contact our Data Protection Officer at: [email protected]

mxbet collects the following categories of personal data from users of the Platform:

3.1 Identity & Contact Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (for age verification purposes);
• Email address and mobile phone number;
• Residential address (for KYC verification);
• Government-issued ID number (e.g., PhilSys National ID, passport, driver's license, UMID, voter's ID).

3.2 Financial Data

• Payment method details (e-wallet account numbers for GCash and PayMaya; bank account details for BPI, BDO, and Metrobank; card details for Visa and Mastercard);
• Transaction history, including deposits, withdrawals, and bonus credits;
• Account balance information.

3.3 Technical & Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Login timestamps and session duration;
• Game history, betting activity, and wagering patterns;
• Pages visited and features used on the Platform.

3.4 Communications Data

• Records of communications with mxbet customer support, including live chat transcripts and email correspondence;
• Feedback, complaints, and dispute records submitted through the Platform.

mxbet collects personal data through the following means:

• Direct registration: Information you provide when creating your mxbet account, completing KYC verification, or updating your profile;
• Platform activity: Data generated automatically as you use the mxbet Platform, including game play, transactions, and navigation behavior;
• Payment processors: Transaction confirmation data received from GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard when you make deposits or withdrawals;
• KYC providers: Identity verification data returned by third-party KYC service providers when you submit identity documents;
• Cookies and tracking technologies: Technical data collected automatically via cookies, web beacons, and similar technologies when you visit the Platform (see Section 10);
• Customer support interactions: Information you provide when contacting mxbet via live chat, email, or other support channels.

mxbet processes your personal data for the following purposes:

mxbet does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law or with your explicit consent.

Under the Philippine Data Privacy Act of 2012, mxbet processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and mxbet (i.e., providing the gaming and betting services you have registered for);
• Legal obligation: Processing required to comply with applicable Philippine laws, including anti-money laundering regulations, gaming regulations, and tax reporting obligations;
• Legitimate interests: Processing necessary for mxbet's legitimate interests, including fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights;
• Consent: Where mxbet relies on your consent as the legal basis for processing (e.g., for marketing communications), you have the right to withdraw that consent at any time by contacting [email protected].

mxbet does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard, for the purpose of processing your financial transactions;
• KYC and identity verification providers: Third-party service providers engaged to verify your identity and age in compliance with Philippine regulations;
• IT and platform service providers: Cloud hosting, cybersecurity, and technical support providers who process data on mxbet's behalf under strict data processing agreements;
• Regulatory and law enforcement authorities: The Philippine Amusement and Gaming Corporation (PAGCOR), the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent authorities, where disclosure is required by law or court order;
• Professional advisers: Lawyers, auditors, and accountants, where necessary for legal or compliance purposes, subject to professional confidentiality obligations.

All third-party service providers who process personal data on behalf of mxbet are required to implement appropriate technical and organizational security measures and to process data only in accordance with mxbet's instructions.

mxbet retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

Upon expiry of the applicable retention period, mxbet will securely delete or anonymize your personal data in accordance with NPC-approved disposal methods.

mxbet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the mxbet Platform;
• Encryption of sensitive data at rest using industry-standard algorithms;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing;
• Multi-factor authentication for administrative access to systems containing personal data;
• Incident response procedures aligned with NPC breach notification requirements.

While mxbet takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the security of your mxbet account credentials. Please notify us immediately at [email protected] if you suspect any unauthorized access to your account.

mxbet uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. The following types of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function correctly, including session management and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences (e.g., language settings, display preferences) to personalize your experience.
• Analytics cookies: Collect anonymized data about how users interact with the Platform to help mxbet improve its services. No personally identifiable information is shared with analytics providers.
• Security cookies: Used to detect and prevent fraudulent activity and unauthorized access attempts.

You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the mxbet Platform. mxbet does not use third-party advertising or behavioral tracking cookies.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by mxbet:

• Right to be informed: The right to know how your personal data is being collected and processed — which this Privacy Policy fulfills;
• Right of access: The right to request a copy of the personal data mxbet holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to mxbet's legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing or where processing is based on legitimate interests;
• Right to data portability: The right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please submit a written request to [email protected]. mxbet will respond to all data subject requests within fifteen (15) business days, in accordance with NPC guidelines.

If mxbet becomes aware that personal data has been collected from a person under the age of 21 without verifiable parental consent, mxbet will take immediate steps to delete that data and terminate the associated account. If you believe that a minor has registered on the mxbet Platform, please contact us immediately at [email protected].

mxbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. Material changes will be communicated to registered users via email or a prominent notice on the Platform at least seven (7) days before the changes take effect.

The effective date and version number at the top of this page will be updated whenever changes are made. Your continued use of the mxbet Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns, or complaints regarding this Privacy Policy or mxbet's data processing practices, please contact our Data Protection Officer:

mxbet aims to resolve all privacy-related complaints within fifteen (15) business days. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.